Clean Factory Watch Returns, Exchanges and Repair Services
We recognize that an item purchased from Clean Factory Watch Store may occasionally not meet your expectations. To assist with returns, exchanges, and repair services, we’ve outlined the process on our website. This ensures that you can navigate returns and exchanges easily and smoothly, providing you with a hassle-free shopping experience.
Understand the return policy:
Please make sure to read and understand our Returns and Exchanges Policy before making a purchase. We clearly outline key details, including which products are eligible for returns or exchanges, the time frame for doing so, and the refund process. Our aim is to offer a fair and transparent return and exchange service, ensuring your rights are fully protected.
Contact Customer Service:
If you require a return, exchange, or after-sales repair service, please reach out to our customer service team promptly. You can contact us using the methods listed on our website, such as email or online chat. Be sure to include your order information, product details, and the reason for your request so that we can assist you more effectively.
Confirm the return and exchange requirements.
After contacting our customer service team, they will guide you with further steps and specific requirements. You may need to provide order confirmation or product photos as evidence for a return or exchange. Please make sure to follow their instructions carefully and get clear directions before sending back any items.
Return conditions:
You can request a return within 7 days of receiving the item. Please ensure that the returned item meets the following criteria:
The item must be in its original packaging, unused (except for trial), worn, disassembled, damaged, scratched, or tampered with.
The return service is valid within 7 days of receipt of the goods.
The exchange service is valid within 14 days of receipt of the goods.
All logistics costs and handling fees incurred for returns, exchanges, and after-sales maintenance services will be borne by you. Thank you for your understanding and support.
Safe packing and posting:
If the return or exchange requires you to send the product back, please ensure that the product is packaged safely and choose a reliable mailing method. It is recommended that you keep proof of posting so that you can track and confirm the status of the returned item. If you need to pay for the postage of the returned product, please keep the relevant receipts for the postage.
Processing return and exchange applications:
Once we receive the returned item, our team will inspect and process it. According to your return and exchange requirements, we will provide you with a refund, exchange, or other negotiated solutions as soon as possible. We will maintain timely communication with you to ensure that you understand the progress of the return application.
After-sale maintenance service
All of our products have a one-year free after-sales warranty service, and after-sales maintenance services after one year will incur fees.
We are committed to providing quality products and satisfying shopping experience. If you have any questions about the return process or need further assistance, please do not hesitate to contact us. We will do our best to answer your questions and provide support. Thank you for your understanding and support!